Effective Date: 01/04/2025
At Caring Tours & Travel (www.caringtours.com), we strive to deliver the best experiences to our customers. However, we understand that there may be instances where refunds are required. This Refund Policy outlines the terms under which refunds may be processed.
1. Eligibility for Refund
Refunds are considered in the following scenarios:
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Service Unavailability: If a booked service is cancelled by Caring Tours & Travels due to bad weather, government restrictions, or technical issues.
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Double Payment: If you are charged twice for the same booking due to a technical error.
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Incorrect Booking: If a booking was made with an error and reported immediately (within 1 hour) along with valid proof.
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Advance Cancellation: If you cancel your booking as per the guidelines mentioned in our Cancellation Policy.
2. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
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No-show at the activity or reporting late.
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Customer cancellations made outside the permitted time frame.
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Partial participation or dissatisfaction due to personal preferences.
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Last-minute weather issues, where services were still operational but customer opted out.
3. Refund Process
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Refunds, once approved, will be processed within 7 to 10 working days.
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The amount will be returned to the original mode of payment.
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For bookings made through third-party platforms or agents, refunds must be requested via that same platform.
4. Deductions & Charges
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A standard processing fee (if applicable) may be deducted from the total refund.
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In cases of packages involving hotels, cruises, or third-party partners, their individual refund policies will apply.
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Bank charges, payment gateway fees, or convenience fees (if any) are non-refundable.
5. How to Request a Refund
To initiate a refund request:
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Contact us via email at info@caringtours.com
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Provide your booking ID, date of activity, reason for refund, and supporting documents (if applicable).
6. Policy Updates
Caring Tours & Travels reserves the right to revise this Refund Policy at any time without prior notice. The updated policy will be available on our website.
7. Contact Information
For any refund-related inquiries:
Phone: +91 77091 58971
Email: info@caringtours.com
Address: Calangute, Goa 403516
